Agreement for 1:1 Coaching Services

Version effective October 2, 2026

Parties

Shannon Torres, Confident Conversations, LLC, doing business as Aviation Conversations, Shannon@aviationconversations.com ("Coach"), and the person who books the session(s) ("Client").

1. Introduction

This is an Agreement between Shannon Torres, owner of Confident Conversations, LLC doing business as Aviation Conversations ("Coach"), and Client for one-on-one coaching services, made after an offer and acceptance and in exchange for adequate consideration.

Aviation Conversations provides stress management, soft skills, and personal coaching services to help people manage stress, navigate changes, and receive guidance or advising for other life circumstances as requested or needed. Aviation Conversations offers single sessions, multi-session packages, and monthly memberships of 1-on-1 coaching to individual clients ("Personal Coaching").

The purpose of Personal Coaching is to form a coaching relationship between Coach and Client with the goal of cultivating Client's personal goals and creating healthy avenues for relief from stressors experienced in personal life and the workplace, through interactions between Coach and Client during the Term of this Agreement.

Coach agrees to provide Personal Coaching in exchange for payment and performance of Client's Responsibilities. Client agrees to make all payments and abide by all policies and procedures in this Agreement.

2. Term

The Term of this Agreement begins when Client books and ends after the last session Client purchased is held. In the event that circumstances covered by Section 6 (Rescheduling Policy) arise, this Agreement terminates within 7 days of the last scheduled session, regardless of whether Client has completed all rescheduled coaching calls.

3. Disclaimer and Coaching Definition

Coach is not a therapist, psychologist or psychiatrist. Client understands that coaching is working one-on-one with Coach to help Client think through and analyze decisions and find their own direction. Coach may offer her opinion regarding decisions, but it is Client's responsibility to make the final decision and choose the best option for themselves.

Although Coach may offer Client tools to help improve all aspects of Client's life, the coaching services are specific and limited in nature, pursuant to Section 4. Coach is a Personal Coach who offers Coaching Services in the form of Personal Coaching ("Coaching Services").

Personal Coaching is tailored personal development geared towards helping Client work through unnecessary roadblocks and limiting beliefs and learn tools and practices to feel confident with any steps taken going forward.

Coaching Services do not include: 1) therapy sessions in the form of psychotherapy, psychoanalysis, or behavioral therapy; 2) legal or financial advice; 3) medical or psychiatric evaluation of any kind, including for purposes of FAA airman medical certification.

Client acknowledges that Client is solely responsible for the amount and type of income Client generates by implementing techniques and advice provided by Coach, and that Coach cannot and does not guarantee that Coaching Services will provide Client with a perfect life. Client is solely responsible for any decision to change their financial situation, career, relationship, living environment, or any other personal decision, and indemnifies Coach from any liability regarding said decision.

4. Coach's Responsibilities

Coach will provide Coaching Services as defined in Section 3. Coaching Services include the number of 40-minute sessions Client purchases, held via Zoom. Sessions included in a package or membership must be used within the period stated at booking; unused sessions do not carry over.

Coach will manage the process of each coaching call, although the content of each call will vary and depends on Client's goals. Coach will use the following techniques:

• Identifying processes to organize, establish and narrow down Client's goals and ideas;
• Stress and emotional management techniques;
• Somatic and cognitive based practices;
• Questioning and listening techniques;
• Assignments and exercises to help Client build new thought patterns and habits;
• Introducing tools, models, and processes to educate Client;
• Providing accountability, guidance, challenge, support, and encouragement.

5. Client's Responsibilities

Coach's program has been developed for educational purposes only. Coach does not guarantee that Client's goals will be reached by completing and implementing the advice and techniques in the Coaching Services. Client accepts that Client is 100% responsible for their results.

Client can optimize results by:

• Completing all Coaching Service material, including post-session practices if applicable;
• Participating thoughtfully and meaningfully;
• Using Coach's feedback;
• Committing to the Coaching Services;
• Being open and honest;
• Attending each coaching call at the scheduled date and time;
• Rescheduling any coaching call immediately if necessary and keeping the rescheduled time;
• Taking 100% responsibility for Client's results, 100% of the time.

6. Rescheduling Policy

Coach allows up to one (1) rescheduled call per booking. Requests to reschedule must be made at least 24 hours before the scheduled call, by email, text, or Instagram DM to Coach. A call cancelled with less than 24 hours' notice, or a no-show, is forfeited with no refund unless Coach approves an exception.

If any calls are rescheduled beyond the Term, Client must reschedule them within 7 days of the last scheduled session, unless Coach agrees otherwise, or Client forfeits those calls and all payments for them.

7. Refund Policy

Sessions, packages, and memberships are non-refundable. Any refund is at the discretion of Aviation Conversations.

8. Payment and Fees

The fee is the price shown on the booking page for the session, package, or membership Client selects, paid at booking through Stripe. Membership fees are charged on the schedule shown at booking.

9. Termination

Coach may terminate this Agreement for cause at any time, including if Client: 1) fails to follow Coaching Services guidelines; 2) is abusive or harasses Coach or others on Coach's team; 3) refuses to pay or does not pay as required in Section 8; 4) proves difficult to work with or does not attend scheduled coaching calls; or 5) for any other legitimate business purpose in Coach's best interest. If Coach terminates for any of these causes, Client remains liable for the full cost of the Agreement.

10. Confidentiality, Intellectual Property, Limited License

Confidential Information

Aviation Conversations takes pride in the proprietary information in its Coaching Services. Client agrees that all Confidential Information shared through the program and by Coach is confidential, proprietary, and belongs exclusively to Aviation Conversations. Confidential Information includes any tools, practices, processes or steps shared with Client; any information disclosed in association with this Agreement; and any trade secrets in connection with the Coaching Services or Aviation Conversations business practices. Client agrees not to disclose any of Aviation Conversations' or Coach's Confidential Information.

Aviation Conversations also takes seriously its responsibility to protect Client's personal information and privacy, so this is a mutual non-disclosure agreement. From time to time, Aviation Conversations may use general statements about Client's success as social proof in its marketing, without Client's name unless Client consents. Client agrees to Coach sharing Client's success stories on social media or in advertising on that basis. Coach may also ask Client for video, audio, or written testimonials. Both parties will keep Confidential Information in the strictest confidence and use best efforts to protect it from disclosure, misuse, misappropriation, loss, and theft. Coach will not disclose any of Client's personal information to third parties without prior written consent, except as described under Exceptions to Confidentiality and Session Records and Service Providers below.

Exceptions to Confidentiality

Coach may share confidential information only (a) to the extent needed to help keep Client or others safe if Coach believes there is a risk of harm to Client or others; (b) to report suspected abuse, neglect, or exploitation of a child or vulnerable adult as Florida law requires; and (c) when compelled by a valid subpoena, court order, or other legal process. Where permitted, Coach will tell Client before responding to legal process.

Session Records and Service Providers

Sessions are held on Zoom. Client consents to Zoom's AI Companion transcribing each session and creating session notes and summaries. Coach uses Claude, an AI assistant provided by Anthropic, to prepare session outlines and draft follow-up emails from those notes, Client's booking intake answers, and prior emails. This material is stored in Coach's Claude workspace and Google Workspace account and is used only so that Coach can deliver Coaching Services. Coach keeps session records until Client asks for them to be deleted and completes deletion requests within 7 days.

FAA / Aviation Medical Non-Reportability

This is a coaching relationship, not a medical or psychiatric evaluation. Coach does not report or share anything discussed in sessions with the FAA, an AME, or an employer, and Coach's session records are not created for aeromedical certification, except as described under Exceptions to Confidentiality.

Intellectual Property

Aviation Conversations and its Services may use free stock photography licensed for commercial use without attribution. This website, its content and products contain intellectual property owned by Aviation Conversations and by third parties that license intellectual property to it, including this Agreement, trademarks, service marks, layout, logos, business name, design, text, written copy, certain images, podcast recordings, videos, audio files, and all paid products ("Intellectual Property"). Client shall not copy, publish, transmit, transfer, sell, create derivative works from, reproduce, or in any way exploit any of this Intellectual Property in whole or part without prior written consent.

Limited License

Aviation Conversations grants Client a limited, personal, non-exclusive and non-transferable license to use the Coaching Services and any products Client downloads for Client's own personal use during the Term. Client shall not copy, reproduce, transmit, modify, edit, create derivative works from, alter, sell, or share any products or parts of the Coaching Services without prior written consent. If Client is a business owner in a similar industry, Client must not teach Client's own clients Coach's information, methods, solutions, or formulae as Client's own; copy Coach's course material; or otherwise exploit Coach's Intellectual Property in whole or part without prior written consent.

11. Indemnification and Limitation of Liability

Coach provides stress and emotional regulation and personal guidance. Neither Coach nor Aviation Conversations is liable for any injuries arising from Client's personal decisions based on participation in the program, including but not limited to decisions to leave a job, leave a relationship, change living environment, invest in an opportunity, start a business, or any business or financial decision. Client agrees to indemnify and hold harmless Coach and Aviation Conversations from any claims arising after participation in Coaching Services.

12. Miscellaneous

A. Amendments. Aviation Conversations may update this Agreement for future bookings by posting a new version with a new effective date. A change to an existing booking must be agreed in writing by both parties.

B. Headings and Severability. Headings are for convenience only and do not affect the construction of this Agreement. If any portion is held unenforceable, it does not affect the remaining portions, which remain in full effect, and the unenforceable portion shall be construed in compliance with applicable law in the light most favorable to the parties' original intentions.

C. Entire Agreement. This Agreement reflects the entire agreement between the parties and supersedes any other negotiations, communications or agreements between them, whether written, oral, or electronic.

D. All Rights Reserved. All rights not expressly granted in this Agreement are reserved.

E. Governing Law. Aviation Conversations is located in the State of Florida, and this Agreement is governed by the laws of the State of Florida.

F. Arbitration. Any disputes arising under this Agreement shall first be resolved through binding arbitration.

G. Execution. Client accepts this Agreement electronically by checking "I have read and agree to the 1:1 Coaching Agreement" when booking. Electronic acceptance and electronic signatures are valid.

13. Clients Under 18

If Client is under 18, Client's parent or legal guardian consents to Coaching Services, agrees to be bound by this Agreement, and is responsible for payment. Session content is confidential between Coach and Client and is not shared with the parent or guardian except as described under Exceptions to Confidentiality. Scheduling and billing information may be shared with the parent or guardian.